Refund policy

Cancellation & Refund 

• Customer cancellation

Please note that we are unable to offer refunds due to the limitations of our small business.

However, if you inform us at least 1 week before your scheduled class, we can provide you with a credit note that can be used for another class of your choosing.

If you are unable to attend the class, you can transfer your ticket to a friend by notifying us at least 2 days before the class starts. Simply send us your friend's name and email address, and we will take care of the rest.

You can always contact us for any question at chefnelly@bonjourketo.com.

• Cancellation due to insufficient enrollment

Usually, we require at least three guests for a class, but some classes may need more enrollees. If the number of participants is low, we will inform everyone the day before class. In case we have to cancel a class because of a lack of enrollees, we will give our guests a complete credit note that can be used for another class of their choosing.

• Cancellation due to bad weather or any other reason

In case a class is canceled due to bad weather or any other reason, we will try our best to inform everyone before the class begins. We will give our guests a complete credit note that can be used for another class of their choosing.